Summary/Objective

The Assistant Manager is responsible for supervision of the daycare/cage free boarding operations and staff duty assignments within their area of specialty. Additionally, they are responsible for training new staff members and monitoring performance to ensure that proper procedures are  followed.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to coordinate and plan daily operation of tasks within their assigned specialty.

1. Ensures the proper and safe care of all animals in accordance with company policies and procedures.
2. Oversee daily operations of facility to ensure safety and quality of care of all pets in all areas (serve as back-up to other section coordinators in their absence). Assign dogs to daycare playgroups. Review board reports to ensure pets are eating and eliminating properly.
3. Assigning duties to ensure needed staff are assigned to your section for the next day on kennel attendant assignment worksheet. Coordinate planning with supervisor for proper work coverage on a weekly basis.
4. Train new staff in accordance with training policies/procedures according to specialty.
5. Provide positive feedback & performance coaching to staff and for new staff, make training adjustments as needed.
6. Review dog profiles with staff assigned to supervise them & point out any areas of concern.
7. Work with management to communicate, explain and train on new procedures.
8. Monitor staff performance.
9. Ensure that daycare, grooming and cleaning tasks are completed each day.
10. Keep records on verbal feedback given to staff related to improving their performance.
11. Generate reports for pet care activities as required.
12. Assist in creating a spirit of teamwork by treating all staff equally, instructing in a respectful manner and showing appreciation for work well done and extra efforts.
13. Other duties as assigned.

Competencies

1. Good oral & written communication skills
2. Previous work experience demonstrating dependability
3. 1-2 years’ experience providing animal care
4. Self-motivated, independent worker
5. Proven leadership and training skills
6. Ability to work in a team environment
7. Good decision and problem solving skills
8. Good organization and planning skills
9. Demonstrated flexibility and proven coping skills
10. Computer Proficiency

Supervisory Responsibility

This position provides day to day support, training and direct supervision to staff members.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; bend; stoop and sit. This job requires the employee to lift at least 25 pounds infrequently..

Position Type/Expected Hours of Work

This is a full-time position. May require working over 45 hours a week at times. Shifts vary and will require working days, nights, some weekends and occasional holidays.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Required Education and Experience

High school diploma or GED.

Preferred Education and Experience

Some experience in pet care coordination preferred.

AAP/EEO Statement

Care-A-Lot Pet Supply is an Equal Opportunity Employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.