Summary/Objective

Coordinate monthly retail store customer socials and other planned events both onsite and offsite. Work with our retail store teams to find creative ways to further engage with our customer to create an exceptional customer experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Creation, implementation, and management of Care-A-Lot events and monthly pet related store socials.
2. Work with existing manufacturers to help sponsor select events, activities, and trainings for both our customers and our associates.
3. Event coordinator for our annual event “Pet Lovers’ Extravaganza” and all other Care-A-Lot sponsored events as they are established. Coordinate our involvement with all other off-site events such as Norfolk Tides Bark in the Park, VB Pet Expo, and other events scheduled  throughout the year.
4. Coordinate Charitable Foundation fundraising efforts including Fall Fur Adoption.
5. Work with the local SPCA’s and other non-profit groups to develop partnerships that can continue to bring new customers into our stores or to our website.
6. Work with the stores each month on customer comment/suggestion cards and determine actionable items from the customer comments.
7. Work with our current manufacturers to develop display contests or SPIFF programs for our associates.
8. Work with our manufacturers to develop other “Register to Win” events or contests for our customers.
9. Work with the store teams to further develop techniques that will engage our store associates with our customers. Create role playing scenarios that will show easy techniques to accomplish this.
10. Help train front end personnel and cashiers on how to leave positive lasting impressions with our customers.
11. Attend Customer Service workshops to gain additional information on successful programs.
12. Work with our Retail Alliance affiliates on ongoing programs, events and seminars that can benefit our business.
13. Performs any other duties as assigned by supervisor.

Competencies

1. Organizational Skills
2. Sales Ability
3. Relationship-Building Skills
4. Self-Starter
5. Ability to Effectively Deal with Competing Demands
6. Time Management
7. Computer Skills
8. Communication Proficiency and Presentation Skills
9. Ethical Conduct

Supervisory Responsibility

This position does not currently have supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk, bend, stoop and sit. This job requires the employee to lift at least 25 pounds frequently.

Position Type/Expected Hours of Work

This is a full-time position. May require working over 40 hours a week at times. Shifts vary and will require working some weekends and holidays.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Education and Experience

High school diploma or GED.

Preferred Education and Experience

Some college coursework, Bachelor’s Degree preferred. Experience with and a love for animals preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Care-A-Lot Pet Supply is an Equal Opportunity Employer